Returns

For purchases through our website, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For purchases at our brick and mortar location, our policy lasts 10 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as newspapers or magazines cannot be returned. We also do not accept products that are intimate.

Additional Non-returnable Items:

  • Gift cards

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase with tags in original condition. Please do not send your purchase back to the manufacturer.

Refunds For Products Purchased Through Our Website (If applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Refunds For Products Purchased At One Of Our Brick & Mortar Locations

Products purchased at one of our brick and mortar locations are non-refundable but we offer exchange or store credit within 10 days of purchase if a product is defective or damaged.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@wootoseeyou.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@wootoseeyou.com and send your item to one of our brick-and-mortar locations:

Yaletown

1062 Mainland Street
Vancouver, B.C.
V6B 2T4
Tel. 604-559-1062

Mon–Sat 10am–8pm
Sun 11am–6pm 
Holidays 12pm–5pm

Main

3671 Main Street
Vancouver, B.C.
V5V 3N6
Tel. 604-559-1062

Mon–Sat 11am–7pm
Sun 11am–6pm
Holidays 12pm–5pm

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. 

Shipping

To return your product, you should mail your product to one of our brick-and-mortar locations. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.